Returns and Exchange Policy (Outlets, Roadshows/Fairs and Website)
This Returns and Exchange Policy (Singapore Outlets, Roadshows/Fairs and Website) ("Policy") is applicable to products purchased from OWELL BodyCare Pte Ltd (Co. Reg. No.200206260H) ("OWELL" or "we", "us", or "our") in Singapore at OWELL outlets or OWELL roadshows/fairs or online via the OWELL website, accessible at https://www.owellbodycare.com.
This Policy does not apply to any products purchased via any other sales channels or from any seller other than OWELL Bodycare Pte Ltd (Co. Reg. No.200206260H).
This Policy does not apply to products purchased from OWELL at any of OWELL's promotions.
OWELL reserves the right to make amendments to this Policy at any time, in OWELL's sole discretion, by posting any such amendment(s) to OWELL's website (Policy) without prior and separate notice.
General Policy for Returns and Exchanges
- We may, subject to our discretion and this Policy, allow returns and exchanges.
- OWELL will not accept returns and exchanges due to a change of mind or due to the product being unsuitable for one's use (even though the product is in good working condition when received).
- Any product that OWELL allows you to exchange will not be eligible for further exchanges unless the exchanged product is damaged/defective or the wrong product was delivered during the exchange.
Local (Singapore) Customers
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Upon doorstep delivery, OWELL delivery staff will run a check on the delivered items together with the customer to ensure all items are in working condition. An acknowledgment form will be presented that requires the customer’s signature as verification that the items are delivered in working condition.
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Products that come with warranty will be delivered together with a warranty card, which will detail the warranty period and coverage.
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In general, warranty covers only the main machine and not the associated accessories. It also does not cover negligent usage of the product that results in product damage.
- In the event that subsequent damage is discovered on the product, we welcome you to contact us at 6339 0613 for further enquiries. Alternatively, you can visit any of our retail outlets islandwide (link to store locator page) with the product in question for further assistance. Please note that OWELL will not bear the costs incurred to transport the faulty product to our retail outlet.
- Repair costs will be charged accordingly for damaged products no longer under warranty, or for damages not covered under warranty. However, customers will be consulted as to whether they wish to proceed with the repair before any work is done.
International Customers
- Products that come with warranty will be delivered together with a warranty card, which will detail the warranty period and coverage.
- In general, warranty covers only the main machine and not the associated accessories. It also does not cover negligent usage of the product that results in product damage.
- In the event that subsequent damage is discovered on the product, we welcome you to contact us at +65 6339 0613 or [email protected] for further enquiries.
- Should there be a need, you may be required to send the faulty product back to OWELL headquarters for repair work.
**For items within warranty period: Freight cost to send item back to OWELL HQ will be borne by customer. Freight cost to send repaired item back to customer will be borne by OWELL.
**For items out of warranty period: All transportation costs will be borne by customer.
- Repair costs will be charged accordingly for damaged products no longer under warranty, or for damages not covered under warranty. However, customers will be consulted as to whether they wish to proceed with the repair before any work is done.